1. Introduction
These terms govern the use of services provided by The Supports Desk, a web and app development studio operated by Brian Sinclair and based in Northern Ireland. By engaging these services, you agree to these terms.
2. Services
The Supports Desk provides custom software development, including booking platforms, internal tools, mobile apps, and optional ongoing support retainers. Scope, price and timeline are agreed in writing before work begins.
3. Billing and payment
- Project fees are agreed upfront and invoiced according to the written proposal.
- Invoices are issued in GBP (£).
- Payment is due within 7 days of invoice date unless otherwise agreed.
- Ongoing support retainers are billed monthly.
4. Confidentiality
All client data, systems, and business information are treated as strictly confidential and will not be disclosed, shared, or used for purposes beyond delivering the agreed work.
5. Client responsibilities
Clients are expected to provide timely access to relevant tools, accounts, and information required to deliver the work. Delays caused by lack of access may affect timelines.
6. Limitation of liability
While every effort is made for accuracy and reliability, The Supports Desk shall not be liable for indirect, incidental, or consequential damages. Total liability is limited to the fees paid for the engagement in which the issue arose.
7. Cancellation
Either party may terminate an engagement with written notice as set out in the proposal. All outstanding invoices remain payable for work completed.
8. Changes to terms
These terms may be updated from time to time. Continued use of services after changes constitutes acceptance. Material changes will be communicated via email.
9. Governing law
These terms are governed by the laws of Northern Ireland and the United Kingdom.
10. Contact
For questions about these terms, contact Brian Sinclair at brian@thesupportsdesk.com or call 07548 242 259.