1. Who this covers
The Supports Desk is a web and app development studio operated by Brian Sinclair, based in Ballymena, Northern Ireland. This policy explains how personal data is handled when you use these services or visit thesupportsdesk.com.
2. What is collected
- Contact details. Name, email, phone number, and business information provided through forms or consultations.
- Project data. Information shared for the purpose of scoping and delivering software.
- Usage data. Anonymous analytics including pages visited, browser type, and referring source.
3. How it is used
Your information is used to provide and improve services, communicate with you, send relevant updates (with consent), analyse website usage, and comply with legal obligations.
4. Data security
Appropriate technical and organisational measures are in place to protect your data against unauthorised access, alteration, disclosure, or destruction. All data handling is GDPR-compliant.
5. Data sharing
Personal information is never sold or traded. Data is only shared with third parties where necessary to deliver services (for example secure cloud storage) or as required by law.
6. Your rights
Under GDPR, you have the right to:
- Access the personal data held about you
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
7. Cookies
This website may use cookies to improve your experience. You can disable cookies via your browser settings, though this may affect site functionality.
8. Contact
Questions about this policy? Email brian@thesupportsdesk.com or call 07548 242 259.